Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at outletmallsg@gmail.com. Returns need to be sent to: 4314 Hawk Meadow Dr, Katy, Texas 77449, United States. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions
Sale items and gift cards cannot be returned. Custom products and personal care goods are also non-returnable.

Exchanges
The fastest way is to return the item you have, and once accepted, make a separate purchase for the new item.

EU 14-day cooling off period
Orders shipped into the European Union may be cancelled or returned within 14 days for any reason, under the same condition requirements.

Refunds
Once we've received and inspected your return, we'll notify you of the decision. If approved, you'll be refunded on your original payment method within 10 business days.